Q: Are your sitters vaccinated?
A: Yes! All of our team members are double (and sometimes triple) vaccinated.
Q: What other COVID-19 protocol to you have in place?
A: We are pre-screening all clients and sitters to confirm that:
1. No one is experiencing any symptoms related to COVID-19
2. No one has been in touch with anyone with a suspected or confirmed case of COVID -19 within the last 14 days.
3. All of the adults in the home have been double vaccinated.
Q: What is your hiring process?:
A: We have a multi-step hiring process. Our staff are the heart of this company and we pride ourselves on our exceptional sitters. We start with an in-person qualification interview for all prospective sitters. After the interview, the sitter must provide us with a personal and professional reference, a police check, and proof of CPR Level C qualification (CPR C status is for Toronto only currently).
Q: Can you explain the booking process?
A: Fill out our "service request" form on this website to get the booking started. We will then match you with the best sitter for the job. You will then be sent a "Sitter Profile" including a photo and bio of your upcoming service provider. We will also connect you with the sitter via email so you can communicate with them directly before the shift if needed.
Q: Do you serve any other areas outside of Toronto, Vancouver, LA and NYC?
A: Yes! Those four places are our biggest hubs, however, we do have sitters in other areas - send us an email with specifics and we can let you know if we have someone local. We also send sitters across the globe for specific contracts and travel sitting.
Q: Is it possible to request a certain sitter?
A: Absolutely. Continuity of care is a priority for us. You can always request a favourite sitter or favourite small group of sitters and we will give them first dibs on your babysitting shift.
Q: How do I pay?
A: We accept Visa, Mastercard, and Etransfer. Your invoice will be sent to you via email after the shift is complete.
Q: Help! I need someone overnight. Is this possible? If so, what are your rates?
A: We do overnight sitting regularly. Whether it be just one evening, a weekend away, or a couple of week vacation, we've got you covered. Our rate for 24 hrs of babysitting is $300.00. We have travel sitters too!
Q: I've never had a babysitter before and am quite nervous. Can I meet the sitter beforehand?
A: We are happy to accommodate "meet and greets" or "trial shifts" whenever possible. Alternatively, we can set you up with a Video Chat with your sitter so you can get a feel for them and even introduce them to your kids.
Q: What is your cancellation policy?
A: Just give us 24 hrs notice and no cancellation fee will be charged. If it's less than 24 hrs, 2 hrs of services will be charged. If less than 4 hrs notice of the shift, you will be charged the full 4-hour minimum.
Q: I still have a few questions. Can I set up a call with someone at the agency?
A: Absolutely! Email us at firstname.lastname@example.org to set up a call time and we will happily chat with you and answer any questions you may have.